Shipping policy

1. Processing time
All orders are processed within 1-2 working days of your order. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with your order information and tracking information once your order has shipped.

2. Shipping Rates and Delivery Estimates
The shipping cost is calculated at checkout based on your delivery address and selected shipping method. We offer the following shipping options:

Standard shipping (3-7 working days within Sweden)
Express shipping (1-3 working days within Sweden)
International shipping (delivery times vary by destination)
Please note that delivery times are estimates and may vary depending on your location and external factors beyond our control, such as customs clearance for international orders.

3. Free shipping
We offer free standard shipping on orders over a certain amount within Sweden. The qualifying purchase amount will be displayed at checkout.

4. International shipping
We ship worldwide. Please be aware that international shipments may be subject to additional taxes, duties or customs fees, which are the responsibility of the customer. Delivery times for international orders vary by destination.

5. Track your order
Once your order has been shipped, you will receive a tracking number via email, which you can use to monitor the status of your shipment. If you experience any problems tracking your order, please contact our customer service for assistance.

6. Delivery address
Make sure your shipping address is correct at the time of purchase. We are not responsible for orders sent to incorrect or incomplete addresses. If you realize there is an error in your address, please contact us immediately so we can try to correct it before the order is shipped.

7. Delayed or lost packages
Although we strive to ensure prompt delivery, delays may occasionally occur due to factors beyond our control (eg weather conditions, carrier delays). If your package is significantly delayed or lost, please contact us and we will work with the carrier to resolve the issue.

8. Damaged or defective items
If your order arrives damaged or defective, please contact us within 48 hours of receiving the package. We will arrange for a replacement or refund, if necessary, and may require photographic evidence of the damage.

9. Returns and exchanges
For information on returning goods, see our returns policy. Please note that shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

10. Contact information
If you have any questions or concerns about your shipment, please contact our customer service at [your email address] or via our website's contact form. We are here to help!